At MyGreenBin, we want our customers to receive their products in good condition and have a smooth shopping experience. This Refund, Return & Cancellation Policy explains when returns, replacements, and refunds are accepted for purchases made through mygreenbin.in.

1. Return Policy

We accept eligible product returns within 10 days from the date of delivery.

To be eligible for a return:

• The product must be unused.

• The product must be in the same condition in which it was received.

• The product must be returned in its original packaging.

• Proof of purchase/order details must be provided.

• The return request must be submitted within the applicable return period.

Returns due to change of mind, personal preference, or simply no longer wanting the product are not accepted.

2. Damaged Products

If your product is damaged during delivery, please contact us as soon as possible after receiving the order.

For damaged-product claims:

• Please provide clear photographs of the damaged product.

• Please provide a video of the package/product if requested.

• Keep the original packaging until the issue has been resolved.

• Our team will review the submitted photos/videos and order details.

If the damage is confirmed to have occurred during delivery, MyGreenBin may provide a replacement or another suitable resolution.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us with your order details and photographs of the product received.

After verification, MyGreenBin will arrange a replacement with the correct product.

Please do not use the incorrect product after receiving it.

4. Defective Products

If you receive a product that is defective or has a manufacturing-related issue, please contact us with your order details and supporting photographs/videos.

After inspection and verification, eligible defective products will be replaced.

5. Products That Have Been Used

We do not accept returns for products that have been used.

Products must be returned in unused condition and with their original packaging.

6. Original Packaging

The original product packaging should be retained and returned along with the product when a return is approved.

Returns may be rejected if the product is damaged, used, or returned without the required original packaging.

7. Sale and Discounted Products

Products purchased during a sale, promotional offer, or discount are eligible for return subject to the same applicable return conditions stated in this policy.

8. Order Cancellation

Orders cannot be cancelled after they have been dispatched.

If you wish to cancel an order, you must contact MyGreenBin before the order is dispatched.

Once the order has been dispatched, cancellation may not be possible.

9. Refunds

Refunds will only be processed after the returned product has been received and inspected by MyGreenBin.

Once the return is approved, the refund will be initiated to the original payment method used for the purchase.

Refunds may take approximately 7–10 working days to reflect in the customer’s account after approval, depending on the payment provider or bank.

10. Refund Rejection

A refund or return may be rejected if:

• The return request is submitted after the applicable return period.

• The product has been used.

• The product is damaged due to customer handling or misuse.

• The original packaging is missing where required.

• The product is not in the condition in which it was received.

• The issue does not meet the conditions specified in this policy.

11. Return Shipping

If a return is approved by MyGreenBin, our customer support team will provide instructions regarding the return process and shipping.

Customers should not send products to the return address without first contacting MyGreenBin and receiving return instructions.

The responsibility for return shipping costs will be determined based on the reason for the return and the outcome of our inspection.

12. How to Request a Return or Replacement

You can contact MyGreenBin through any of the following methods:

Email: admin@mygreenbin.in
WhatsApp / Phone: 9500090619

You may also submit your return-related request through the contact/support facility available on our website.

When contacting us, please provide:

• Order number

• Customer name

• Registered mobile number/email

• Product name

• Reason for return/replacement

• Photographs or videos, where applicable

Our team will review the request and provide the next steps.

13. Return Address

Once your return has been approved and return instructions have been provided, the product may be sent to:

MyGreenBin
3 & 4, Vallalar St,
Ayanambakkam, Ayyapakkam,
Chennai – 600095,
Tamil Nadu, India.

Please do not send a product to this address before receiving return instructions from our team.

14. Contact Us

If you have any questions regarding refunds, returns, replacements, or cancellations, please contact us:

MyGreenBin
Email: admin@mygreenbin.in
WhatsApp / Phone: 9500090619
Website: mygreenbin.in